🚚 Delivery & Shipping Policy

🕒 Delivery Time

• Cairo & Giza: 2–3 working days.

• Alexandria & Delta cities: 3–5 working days.

• Upper Egypt & remote areas: 3–7 working days.

💸 Delivery Fees

• Standard Shipping: Starts from 30 EGP (calculated at checkout).

• Free Delivery: On orders above 1599 EGP.

📦 Order Tracking

Once your order is confirmed, you’ll receive a tracking number via SMS or WhatsApp.

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🔄 Return & Exchange Policy 

✅ Eligible Returns

• Items can be returned or exchanged within 14 days from the delivery date.

• Item must be unused, unwashed, and in its original packaging with tags.

❌ Non-Returnable Items

• Worn or washed clothing
• Items without original tags or packaging
• Undergarments or innerwear
• Customized or personalized items
• Items marked as Final Sale or Clearance
• Gift cards or promotional vouchers

🔁 How to Request a Return

1. Contact us via WhatsApp or email within the return window.

2. Provide your order number and reason for return.

3. Our courier will pick up the item or guide you to the nearest drop-off point.

💵 Refunds

• Refunds are issued within 5–7 working days after we receive and inspect the item.

• Refund will be made to the original payment method or as a store credit, based on your choice.

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📞 Customer Support

• WhatsApp: +201225212221

• Email: info@yourowneg.com

• Working Hours: 10 AM – 6 PM (Saturday to Thursday)